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Refund & Return Policy

Refund & Return Policy

Last Updated: 19-04-2026

Thank you for shopping at www.jiperfume.com. We strive to ensure you have a satisfying experience. Please read our Refund & Return Policy carefully before making a purchase.

1. Nature of Products (Perfumes)

Due to the personal and hygienic nature of perfumes and fragrances:

  • Products once opened or used cannot be returned
  • We do not accept returns for change of mind, preference, or fragrance liking

2. Eligibility for Returns

We only accept returns or replacements under the following conditions:

  • Product received is damaged, leaking, or defective
  • Wrong item delivered
  • Missing items in the order

To be eligible:

  • The request must be raised within 48 hours of delivery
  • Product must be unused, unopened, and in original packaging
  • You must provide unboxing video or clear photo proof

3. Non-Returnable Items

The following items are not eligible for return:

  • Opened or used perfumes
  • Products without original packaging
  • Items purchased during sale/discount offers (unless damaged or defective)
  • Gift cards or promotional items

4. Return Process

To initiate a return:

  1. Email us at [Your Email Address] with:
    • Order ID
    • Issue description
    • Photos/videos as proof
  2. Our team will review your request within 2–5 business days
  3. If approved:
    • We will arrange a reverse pickup or ask you to ship the product
    • Return shipping instructions will be provided

5. Refund Policy

Once your return is received and inspected:

  • Refunds will be processed to the original payment method
  • Timeline: 5–20 business days (depending on bank/payment provider)

If payment was made via Razorpay, refunds will follow their processing timelines.

6. Replacement Policy

Instead of refunds, we may offer:

  • Replacement of the same product (subject to availability)
  • Store credit (if applicable)

7. Cancellation Policy

  • Orders can be cancelled before they are shipped
  • Once shipped, orders cannot be cancelled

To cancel, contact us immediately at jiperfume1207@gmail.com

8. Shipping Charges

  • Original shipping charges are non-refundable
  • Return shipping may be:
    • Covered by us (if the issue is genuine)
    • Paid by the customer (in other approved cases)

9. Failed Deliveries

If an order is returned due to:

  • Incorrect address
  • Customer unavailable
  • Refusal to accept delivery

We may:

  • Deduct shipping charges before refund
  • Or require additional shipping fees for re-delivery

10. Contact Us

For any return or refund queries:

  • Email: jiperfume1207@gmail.com
  • Phone: +91 93161 41552, +91 88493 96770
  • Address: 118-119, 1st Floor, Callista Mall, Baben-Bardoli, Gujarat, India